Link management built for scale
Your branded links stay fast and reliable whether you're running a Black Friday campaign or a global product launch. SOC 2 Type II certified, 99.9% uptime SLA, with support that responds in under 3 minutes.
Type II Certified
SOC 2
99.9%
Uptime SLA
50ms
Avg latency
3
Edge locations
Enterprise security & compliance
SOC 2 Type II certified, ISO 27001 compliant, and GDPR-ready — audited annually by independent third parties
View our security trust centerISO 27001
Information Security Management
Independently certified information security management, covering everything from access control to incident response
- Regular security audits
- Risk management framework
- Continuous improvement
- International compliance
SOC 2 Type II
Trust Service Criteria
Third-party audited each year across all five trust service criteria. Reports available under NDA on request
- Annual independent audits
- Five trust principles
- Processing integrity
- Data confidentiality
SAML 2.0 SSO
Enterprise Authentication
Connect your existing identity provider — Okta, Azure AD, Auth0, and others — so your team logs in with credentials they already use
- Microsoft ADFS & Azure AD
- Okta, Auth0, OneLogin
- JIT user provisioning
- Encrypted assertions
GDPR
EU Data Protection
CCPA
California Privacy
HIPAA
Healthcare Security
PCI SAQ
Payment Card Security
Performance built for production at scale
Infrastructure specs and real-world response times across all regions
Millions
Daily link processing
links/day
200,000+
Peak redirect capacity
redirects/sec
50-75
Tier 1 latency
ms (EU/US/AU)
3
Geographic coverage
edge locations
Infrastructure specifications
- 3 edge locations (Virginia US, Frankfurt EU, Sydney Australia)
- Global coverage via CDN
- Active-active multi-region
- Sub-30s automatic failover
Global response times
* Shanghai tested via shortio.cn
Technical capabilities
API limits, analytics retention, security controls, and everything else your engineering team will ask about
API performance
- Rate limit
- 50 req/sec
- Extra capacity
- $50/mo per 50 rps
- API endpoints
- 15+ endpoints
- Response time
- <500ms
Analytics & reporting
- Real-time tracking
- <1 minute
- Data retention
- 26 months
- Click details
- 30+ data points
- Export formats
- CSV, JSON, S3
Security features
- Data encryption
- AES-256
- Transport security
- TLS 1.2+
- Access control
- Team roles
- 2FA support
- TOTP/WebAuthn
Link management
- Custom domains
- Unlimited
- Link expiration
- Configurable
- UTM parameters
- Auto-append
- QR codes
- Dynamic
API access and integrations
RESTful API
15+ endpoints covering link creation, management, analytics, and bulk operations. Full reference docs at developers.short.io
Analytics API
Pull click data, device breakdowns, and geographic stats — filtered by any date range, exposed via REST
Daily S3 export
Automated daily export of all your data to AWS S3 bucket
Bulk operations
Create, update, or delete thousands of links in a single API call. Useful for campaign setup, domain migrations, and link audits
SDK & library support: JavaScript · Node.js · iOS (Swift) · Android (Kotlin)
Service level agreements
What we guarantee in writing — uptime, response times, and what happens if we fall short
99.9%
Uptime SLA
99.99% Actual performance
Last month: 1 minute downtime · Last year: 18 minutes total
43.8 min
Monthly allowance
8.76 hrs
Yearly allowance
Service credits automatically issued for downtime exceeding SLA
Dedicated team
A small team who knows your account, not a rotating tier-1 queue
Fast resolution
Weekday response under 3 minutes for critical issues. We track resolution, not just first reply
Proactive monitoring
We get alerted before you do. 24/7 automated monitoring catches issues before they affect your links
Success planning
Quarterly check-ins to review your usage, flag underused features, and plan for upcoming campaigns
| Severity | Weekday | Weekend | Resolution |
|---|---|---|---|
Fatal Complete system degradation | 3 min | 2 hrs | < 1 day |
Severe Significant system impact | 3 min | 8 hrs | < 3 days |
Medium Limited system functionality | 3 min | 24 hrs | < 1 week |
Minor Minimal system impact | 3 min | 3 days | Best effort |
Up and running in 10 days, including SSO and custom domains
Short.io handles link management for teams ranging from 10 to 10,000 users — with the same setup, the same pricing model, and support that responds in minutes when something goes wrong.
- 24/5 chat support
- 99.9% Uptime SLA
- Transparent pricing
- Scalable infrastructure
No credit card required · SOC 2 Type II certified · Cancel anytime
Quick start
- 1
Day 1
Initial consultation & requirements gathering
- 2
Day 3-5
Custom setup & configuration
- 3
Day 7
Team training & documentation
- 4
Day 10
Go live with full support
Frequently asked questions
Common questions from enterprise buyers
Still have questions?
Our support team can walk you through procurement, security reviews, and technical integration — no sales pressure
Ready for enterprise-grade links?
SOC 2 certified, 99.9% uptime SLA, and support that responds in minutes. Scale from 10 to 10,000 users on the same platform.